Hannah keeps Fortis Medical running smoothly behind the scenes, making sure the firm’s systems, processes and day-to-day operations support both the team and the clients they look after. She focuses on improving the way the business works, removing operational barriers and helping the advisers spend more time with clients.

Before joining Fortis Medical, Hannah began her career as an auditor at KPMG before moving into operational roles within professional services firms. She developed a passion for improving systems, streamlining the way organisations work and helping teams perform at their best.

Although Hannah doesn’t work directly with clients, she sees the advisers and support team as her internal clients. By improving processes, managing documentation and making systems easier to use, she creates the structure that allows the rest of the business to deliver a consistently high standard of service.

“I enjoy bringing order and finding better ways for things to work. I like solving problems, improving processes and seeing the positive impact that has on the team.”

Outside work, Hannah enjoys spending time with her son, travelling and experiencing different cultures. She loves being outdoors and finds time in nature helps balance the pace of everyday life. When she gets a quiet moment, she enjoys knitting and crocheting.